Shipping & Returns

Delivery Policy

At Many Roots Customs, we take great care in crafting your unique, personalized items and ensure they are safely delivered to your doorstep.

Processing Time: Each custom piece is made to order, with meticulous attention to detail. Please allow 5-7 business days for production before your order is shipped. During peak seasons or for larger orders, processing times may be extended. We will keep you informed of any changes to your expected delivery date.

Shipping Methods: We offer several shipping options to fit your needs:

Standard Shipping: 3-7 business days after processing.
Expedited Shipping: 2-3 business days after processing.
Express Shipping: 1-2 business days after processing.

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Packaging: Your custom product will be carefully packaged to ensure it arrives in perfect condition. We use eco-friendly materials whenever possible to minimize our environmental impact.

Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. This will allow you to monitor your package’s journey from our workshop to your home.

International Shipping: We are pleased to offer international shipping to select countries. Please note that shipping times may vary depending on your location, and additional customs fees or taxes may apply. These fees are the responsibility of the buyer.

Lost or Damaged Items: While we take every precaution to ensure your order arrives safely, we understand that issues can occur during transit. If your package is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure you receive your custom creation.

Questions or Concerns: If you have any questions about your order or our shipping policy, please don’t hesitate to contact us. We’re here to help and ensure your experience with Many Roots Customs is as smooth and enjoyable as possible.

Return & Refund Policy

At Many Roots Customs, we are committed to creating custom pieces that exceed your expectations. Due to the personalized nature of our products, all sales are final, and we do not offer refunds or returns.

However, we understand the importance of getting it just right. That's why we work closely with you throughout the design and creation process to ensure you receive exactly what you envisioned.

If you have any concerns or need adjustments during the process, please reach out to us. We’re here to collaborate with you to make sure your custom creation is perfect. Your satisfaction is our top priority, and we’re dedicated to delivering a product you’ll love.